As a client, we hold the following information about you:
- name and contact information (address, phone number, email address)
- information and documents relating to your commission or repair
- billing and payment information regarding your purchase)
This information is used to fulfil our contract to supply you with your commissioned piece or purchased stock item, and to ensure continuing customer care. We also use your information to invoice you and to keep track of payments that you make for the company’s financial records.
Company financial records will be retained for six years following the end of the current financial year. Design information relating to commissioned pieces will be retained in perpetuity in order to provide continued customer care and to maintain a knowledge base. Email correspondence is also retained to enable customer care. Data held in the company’s PayPal account are retained for two calendar years and in its Mal’s ecommerce account for 56 days.
As a prospective client, we hold the following information about you:
- name, email address and phone number (and postal address if needed)
- details of the design and quoted cost of the item(s)
This information is used to prepare and send a quote in response to your request and to reply to any further questions. Once a quote is accepted, data are processed as described above for clients.
If the quote is not accepted then any paper records containing personal information are destroyed. Email correspondence is retained to enable potential customer care or should the request be revived. Design information held electronically is retained to maintain a knowledge base.
As a subscriber to John’s electronic newsletter, we hold the following information about you:
- email address
Subscriber details are collected with their active consent via the following routes:
- from clients or prospective clients with whom the company has formed a business relationship
- personal contact with visitors to the company’s premises
- from enquirers over the phone or via the website jhsilver.co.uk
- personal contact with people visiting John’s stall at events
All newsletters have an Unsubscribe link. MailChimp maintains a record of unsubscribers to prevent them being contacted again.
All reasonable physical and technical measures are in place to protect personal data, which is held either on paper or electronically at the company’s registered address. We do not store personal data in the Cloud. Nor do we divulge or sell any personal information to third parties.
Access to your information and correction
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at the company’s registered address: 4 St James Road, Radley, Abingdon, Oxfordshire OX14 3AQ.
We want to make sure that your personal information is accurate and up to date. Please contact us to ask us to correct or remove information you think is inaccurate.
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We use the email marketing service, MailChimp, to send out John’s newsletter. MailChimp uses various cookies to provide this service as explained in its cookie statement.
Changes to this privacy notice
We review this privacy notice regularly. It was last updated on 5 May 2018.
How to contact us