This privacy policy explains how I control personal data about my clients, prospective clients and newsletter subscribers.
Clients
As a client, I hold the following information about you:
- name and contact information (such as address, phone number, email address)
- information and documents relating to your commission or repair
- billing and payment information regarding your purchase
This information is used to fulfil my contract to supply you with your commissioned piece or purchased stock item, and to ensure continuing customer care. I also use your information to invoice you and to keep track of payments that you make for my financial records.
Purchases made online via www.jhsilver.co.uk use a shopping cart provided by Mal’s ecommerce (please see the Mal’s ecommerce privacy policy). Card payments made online are processed using PayPal. All transactions are subject to the PayPal privacy policy.
Card transactions made in person make use of either a Zettle card reader connected via John’s mobile phone for direct payment to my bank account. Please see the Zettle privacy policy.
My financial records will be retained for six years following the end of the current financial year. Design information relating to commissioned pieces will be retained in perpetuity in order to provide continued customer care and to maintain a knowledge base. Email correspondence is also retained to enable customer care. Data held in the my PayPal account is retained for two calendar years and in my Mal’s ecommerce account for 56 days.
Prospective clients
As a prospective client, I hold the following information about you:
- name, email address and phone number (and postal address if needed)
- details of the design and quoted cost of the item(s)
This information is used to prepare and send a quote in response to your request and to reply to any further questions. Once a quote is accepted, data are processed as described above for clients.
If the quote is not accepted then any paper records containing personal information are destroyed. Email correspondence is retained to enable potential customer care or should the request be revived. Design information held electronically is retained to maintain a knowledge base.
Newsletter subscribers
As a subscriber to John’s electronic newsletter, I hold the following information about you:
- name
- email address
This information is transcribed into MailChimp and used to send periodic newsletters with details of recent work, new stock and further information about my silverware and jewellery. Please see the MailChimp privacy policy. Although based in the USA, MailChimp is committed to achieving compliance with the EU General Data Protection Regulation.
Subscriber details are collected with their active consent via the following routes:
- from clients or prospective clients with whom I have formed a business relationship
- personal contact with visitors to my premises
- from enquirers over the phone or via the website jhsilver.co.uk
- personal contact with people visiting John’s stall at events
All newsletters have an Unsubscribe link. MailChimp maintains a record of unsubscribers to prevent them being contacted again.
Data security
All reasonable physical and technical measures are in place to protect personal data, which is held either on paper or electronically at the company’s registered address. I do not divulge or sell any personal information to third parties.
Access to your information and correction
You have the right to request a copy of the information I hold about you. If you would like a copy of some or all of your personal information, please email me or write to me at 4 St James Road, Radley, Abingdon, Oxfordshire OX14 3AQ.
I want to make sure that your personal information is accurate and up to date. Please contact us to ask meto correct or remove information you think is inaccurate.
Cookies
A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device.
I do not create cookies on www.jhsilver.co.uk, but the shopping cart system needs to use cookies to work. If you don’t want to use the shopping cart system, please email me to ask to complete the sale by BACS transfer or payment via the company’s PayPal account.
I use the popular WordPress software to create and maintain www.jhsilver.co.uk and to publish John’s blog.
I use the email marketing service, MailChimp, to send out my newsletter. MailChimp uses various cookies to provide this service as explained in its cookie statement.
Changes to this privacy notice
I review this privacy notice regularly. It was last updated on 26 March 2024.
How to contact me
Please contact us if you have any questions about my privacy policy or information I hold about you. You can either email me or write to me at 4 St James Road, Radley, Abingdon, Oxfordshire OX14 3AQ.